PROTECTION FOR LANDLORDS AND TENANTS
Your money matters.
So does protecting it.
Client Money Protection provides a financial safeguard when a letting agent holds money for landlords or tenants. Kandi Property uses Money Shield for this protection.
AT A GLANCE
Clear protection.
Easy to verify.
Easy to verify.
01
Approved CMP scheme
02
Certificate available online
03
Independent claims process
WHAT CMP MEANS
An extra safeguard
for client funds.
for client funds.
Protection when an agent holds money
Letting agents often receive money on behalf of other people. For example, an agent may collect rent before paying it to a landlord.
Client Money Protection adds a safeguard if an agent cannot return eligible funds. However, every claim remains subject to the scheme rules.
Different from deposit protection
CMP and tenancy deposit protection serve different purposes. Therefore, landlords and tenants should check both arrangements where they apply.
HOW PROTECTION WORKS
Four clear steps
from payment to protection.
from payment to protection.
The process is simple to understand. In practice, the scheme decides each claim under its current rules.
01 Money is received
Kandi receives eligible client money while providing an agreed letting or management service.
02 Funds are handled
Client money is kept and administered in line with the applicable account and scheme requirements.
03 A problem is raised
First, the landlord or tenant asks for records and gives Kandi an opportunity to resolve the concern.
04 The scheme can help
If protected money cannot be repaid, the customer can contact Money Shield and follow its claims process.
WHAT MAY BE PROTECTED
Money held during
a tenancy.
a tenancy.
The exact cover depends on the circumstances and the current Money Shield rules.
01
Rent
Rent collected from a tenant before it is transferred to the landlord.
02
Deposits
Deposit funds held temporarily before transfer to an authorised deposit scheme.
03
Maintenance Funds
Money supplied by a landlord for agreed repairs or property costs.
01
Other clients funds
Further eligible amounts held as part of an agreed property service.
VERIFY THE PROTECTION
Check the scheme
and key documents.
and key documents.
Transparency matters. These links help landlords and tenants confirm the protection and understand the claims route.
Information on Client Money Protection
01 Contact Kandi Property
Explain the payment and ask for a statement, receipt or transfer update.
02 Gather evidence
Keep bank records, statements, emails and the relevant tenancy documents.
03 Review CMP scheme rules
Next, check whether the money and circumstances may qualify for protection.
04 Contact Money Shield
Finally, follow the scheme’s current guidance if the issue remains unresolved.
CLIENT MONEY PROTECTION FAQs
Straight answers.
No financial jargon.
No financial jargon.
These answers provide a useful overview. The current certificate and scheme rules remain the formal sources.
What is client money protection?
Client money protection, or CMP, is a scheme for money held by a letting or property management agent. It may compensate landlords or tenants if the agent cannot repay protected client funds.
Is CMP the same as deposit protection?
No. CMP protects eligible client money held by an agent. Tenancy deposit protection is a separate legal requirement that protects a tenant’s tenancy deposit.
Which payments may be client money?
Examples can include rent, deposits awaiting transfer, maintenance funds and other money held for a landlord or tenant. Scheme rules decide whether a specific loss is covered.
How can I check Kandi Property's membership?
What should I do if I am worried about money?
