Client Money Protection

Money protection scheme to protect landlords and tenants money when renting through letting agents

Client Money Protection

Money Shield is a Client Money Protection (CMP) scheme enabling lettings and estate agents to reassure tenants, landlords, buyers and vendors that their money is safe.

If your agent has misappropriated your money, contact Money Shield to make a claim.

Money Shield will step in to reimburse landlords and tenants should a property agent misappropriate rent, deposit or other client funds.

Why Money Shield?

Thousands of Lettings Agents do not protect their Clients’ Money with a Client Money Protection scheme.

Most importantly Money Shield offers peace of mind that your money is protected if the unthinkable happens.

If your rent or maintenance funds go missing due to theft or your agent goes bust, your money will be reimbursed quickly without any hassle.

Applying to have missing money reimbursed is simple with Money Shield.

After being reported to the police you can simply fill out our claim form to get your money reimbursed.

However claims seldom happen against Money Shield agents as we continually make checks to ensure your money is being held in a separate client account.

How To Make a Claim

Applying is simple with Money Shield
  1.  Are you owed money by an agent who belongs to the Money Shield scheme?
  2. Have you reported the missing money to the police?
  3. Complete our Claim Form. Please provide bank statements showing payment patterns and a copy of your tenancy agreement if you’re a tenant.
  4. For landlords a copy of your terms of business with the agent will be required.
Scheme Limits

 £5 million per year with a maximum award of £50,000 per individual claim.

Unfortunately, we cannot make payments for any loss arising from war, terrorism, confiscation or nuclear risks.

Leave the Rest to Us

Money Shield  carry out regular checks however we will reimburse missing funds for all affected landlords and tenants.

An applicant can be a landlord, tenant, guarantor or a limited company, 

How to make an application

 Applications must be submitted within 12 months of our notification that a misappropriation has occurred.

We will endeavour to complete applications as quickly as possible but it is not always within our control.

Prompt responses from applicants, together with all supporting documentation will assist the process.

Email your Claim Form and supporting evidence to: